What issues can be reported to Helpdesk?
All questions and problems concerning IT services (described on list of available services) as well as any change requests in services should be submitted to the central contact point – Gdańsk Tech Helpdesk.
Working hours
Monday-Friday from 7:30 am to 3:30 pm, working days
Telephone hours (limited support)
Working days from 3:30 pm to 9:00 pm
Weekends/holidays from 7:30 am to 9:00 pm
How to contact Helpdesk?
By register form
Mostly recommended form of contact: the user receives an individual register number to check the status of a reported case on the user account panel. You will find electronic register form on website.
By e-mail
The user receives an individual register number to check the status of a reported case. If possible, please use an e-mail account from the Gdańsk Tech's domain, so the identity of the person contacting Helpdesk will initially be verified. Use helpdesk@pg.edu.pl address to send your message.
By phone
Helpdesk support is available Monday-Friday from 7:30 am to 3:30 pm, working days. We kindly remind you that it is not possible to make any changes related to password resetting, permission modifications, or any data modifications in the system etc. by phone as there is no possibility to verify the identity of a person calling.
Helpdesk is available by the number: +48 58 348 63 37.
Personally
Helpdesk is located in the ETI B Building, 3rd floor, room NE 342 and is open Monday-Friday from 7:30 am to 3:30 pm, working days.
We kindly remind you to take your identity card (ID) with you or any other document that can prove your identity as it may be necessary in certain cases, e.g. to activate your account or reset you password to Moja PG system.
